(1) These General Terms and Conditions (the “Terms”) of Adversign Media GmbH (the “Seller”), Immermannstrasse 12, 40210 Duesseldorf, Germany, apply to all contracts that a customer (the “Buyer”) concludes with the Seller via the online shop at shop.viewneo.com.
(2) This online shop is exclusively directed at businesses within the meaning of § 14 of the German Civil Code (BGB) (B2B). Consumers within the meaning of § 13 BGB are excluded from purchasing. By placing an order, the Buyer confirms that they are acting in a commercial capacity.
(3) Differing, conflicting or supplementary terms of the Buyer do not become part of the contract unless the Seller expressly agrees to their validity in writing.
(4) The version of these Terms in force at the time of the order shall apply.
(1) The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to treat (invitatio ad offerendum).
(2) By submitting an order, the Buyer makes a binding offer to purchase the products contained in the cart. The Buyer may modify and correct the data at any time before submitting the order.
(3) The contract is concluded when the Seller accepts the order by sending an order confirmation by email or by delivering the goods.
(4) The Seller reserves the right to refuse orders without stating reasons, in particular if there is doubt about the Buyer's commercial status or creditworthiness.
(1) All prices shown in the shop are net prices in Euro (EUR), exclusive of statutory value-added tax.
(2) For deliveries within Germany, the statutory VAT (currently 19 %) is shown. For intra-Community supplies to businesses with a valid VAT ID, deliveries are made VAT-exempt under the reverse-charge procedure. For deliveries to Switzerland and other non-EU countries, no German VAT is charged; any import duties and customs charges are borne by the Buyer.
(3) Shipping costs are calculated at checkout based on weight and destination country and are shown to the Buyer before the order is finalised.
(4) The price displayed in the shop at the time of the order shall apply.
(1) Payment is made via the offered payment methods. The following are currently available:
(2) Credit-card payments are processed by Stripe, Inc. Payment data is transmitted directly to Stripe and is not stored on our servers.
(3) For purchase on account, the invoice amount is due net, without deduction, within 10 days of the invoice date. The Seller reserves the right to refuse the “purchase on account” payment method on a case-by-case basis.
(4) In the event of payment default, the Seller is entitled to charge default interest at 9 percentage points above the applicable base interest rate (§ 288 para. 2 BGB).
(1) Delivery is made via DHL, DHL Express or UPS to the delivery address provided by the Buyer.
(2) Deliveries are currently possible to the following countries: Germany, Austria, Switzerland, the Netherlands, Belgium, Luxembourg, France, Poland, the Czech Republic and Denmark.
(3) Estimated delivery times:
(4) Delivery times are non-binding unless a fixed delivery date has been expressly agreed.
(5) The risk of accidental loss and accidental deterioration of the goods passes to the Buyer upon handover to the carrier.
(6) Partial deliveries are permitted insofar as this is reasonable for the Buyer.
(1) The delivered goods remain the property of the Seller until the purchase price has been paid in full.
(2) The Buyer is obliged to handle the goods subject to retention of title with care. In particular, they are obliged to insure the goods at their own expense against damage by fire, water and theft for the replacement value.
(3) In the event of attachments or other interventions by third parties, the Buyer must notify the Seller immediately in writing.
(1) The statutory warranty rights apply, subject to the following:
(2) The warranty period is one year from delivery of the goods (§ 438 para. 1 no. 3 BGB). This does not apply to claims for damages arising from injury to life, body or health, or from gross negligence or intent.
(3) The Buyer must inspect the goods immediately upon receipt for defects and transport damage and must report obvious defects in writing within 5 business days of receipt (§ 377 HGB). Hidden defects must be reported immediately upon discovery.
(4) In the event of a justified notice of defect, the Seller is entitled, at its option, to remedy the defect or to provide a replacement delivery. If the subsequent performance fails twice, the Buyer may, at their option, demand a price reduction or rescission of the contract.
(1) The Seller is liable without limitation for damages arising from injury to life, body or health, as well as for intent and gross negligence.
(2) For ordinary negligence, the Seller is only liable in the event of a breach of essential contractual obligations (cardinal obligations). In this case, liability is limited to the foreseeable damage typical for the contract.
(3) Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected.
(4) Otherwise, liability is excluded – on whatever legal basis.
As this online shop is exclusively directed at businesses within the meaning of § 14 BGB, there is no statutory right of withdrawal under §§ 312g, 355 BGB.
Goodwill arrangements for returns may be agreed on a case-by-case basis with our support team: support@viewneo.com
(1) The Buyer is responsible for compliance with all applicable trade, export and import regulations.
(2) The Buyer undertakes not to export the delivered products to countries subject to trade restrictions without the required authorisations.
The Seller processes the Buyer's personal data exclusively within the framework of the statutory provisions. For details, please refer to our privacy policy.
Both parties undertake to treat all confidential information obtained from the other party in the course of the business relationship as confidential and not to disclose it to third parties unless this is necessary for the performance of the contract or required by law.
(1) The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) The exclusive place of jurisdiction for all disputes arising out of or in connection with contracts governed by these Terms is Duesseldorf, provided the Buyer is a merchant, a legal entity under public law or a special fund under public law.
(3) Should individual provisions of these Terms be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid or unenforceable provision shall be replaced by an effective and enforceable provision whose effects come closest to the economic objective (severability clause).
(4) Amendments and additions to these Terms must be made in writing.
Last updated: March 2026
