(1) These General Terms and Conditions (“Terms”) of Adversign Media GmbH (“Seller”), Immermannstraße 12, 40210 Düsseldorf, Germany, apply to all contracts for the purchase and rental of goods concluded by a customer (“Buyer”) with the Seller through the online shop at shop.viewneo.com.
(2) This online shop is aimed exclusively at businesses within the meaning of Section 14 of the German Civil Code (BGB) (B2B). Consumers within the meaning of Section 13 BGB are excluded from purchasing. By placing an order, the Buyer confirms that it is acting as a business.
(3) Deviating, conflicting or supplementary terms of the Buyer do not become part of the contract unless the Seller expressly agrees to them in text form.
(4) The use of the viewneo software (account, player licences, plugins) is governed by the viewneo Terms and Conditions. Individual quotations, for example for LED walls following a quote request, are governed by these Terms unless the quotation provides otherwise.
(5) The version of these Terms valid at the time of the order applies.
(1) The presentation of products in the online shop does not constitute a legally binding offer but a non-binding invitation to place an order (invitatio ad offerendum).
(2) By submitting the order, the Buyer makes a binding offer to purchase or rent the products in the shopping cart. Before submitting, the Buyer can change and correct its details at any time.
(3) The contract is concluded when the Seller accepts the order with an order confirmation by e-mail or delivers the goods.
(4) Products available on request only (“Contact Sales”), individual quotations and volume discounts are offered by the Seller on request. The contract is only concluded when the Buyer accepts the quotation the Seller then provides.
(5) The Seller reserves the right to reject orders without stating reasons, in particular if there are doubts about the Buyer's business status or creditworthiness.
(1) All prices shown in the shop are net prices plus statutory VAT, where applicable.
(2) Deliveries to EU member states are invoiced in euros (EUR), deliveries to all other countries in US dollars (USD). The currency follows from the delivery country and is shown at checkout.
(3) For deliveries within Germany, statutory VAT of currently 19% is shown. Deliveries to other EU member states are also charged German VAT of 19% unless the Buyer provides a valid VAT ID confirmed by the EU (VIES). Intra-Community deliveries to businesses with a valid VAT ID from another EU member state are VAT-exempt. Deliveries to countries outside the EU are not subject to German VAT; import duties and customs are borne by the Buyer.
(4) Shipping costs are calculated at checkout based on weight, order value and destination and shown before the order is completed.
(5) The price shown in the shop at the time of the order applies.
(1) The Buyer can pay with the payment methods offered at checkout. These currently are:
(2) Credit card and SEPA direct debit payments are processed by the payment service provider Stripe. Payment data is transmitted directly to Stripe and not stored on the Seller's servers.
(3) For purchase on account, the invoice amount is payable without deduction within 14 days of the invoice date. The goods are shipped after receipt of payment. The Seller may refuse purchase on account in individual cases.
(4) For payment by SEPA direct debit, the Buyer grants the Seller (creditor identifier DE39 6850 0000 127792) a SEPA direct debit mandate. The period for the advance notice (pre-notification) is shortened to two working days before the debit date. The Buyer ensures sufficient funds. The Buyer bears the costs of a returned debit for which it is responsible.
(5) In the event of late payment, the Seller is entitled to charge default interest of 9 percentage points above the respective base rate (Section 288 (2) BGB).
(1) Delivery is made via DHL, DHL Express or UPS to the delivery address specified by the Buyer.
(2) Delivery is possible to the countries available for selection at checkout.
(3) The estimated delivery time is:
(4) For purchase on account, the delivery time starts on receipt of payment. Delivery dates are non-binding unless a fixed delivery date has been expressly agreed.
(5) The risk of accidental loss and accidental deterioration of the goods passes to the Buyer upon handover to the carrier.
(6) Partial deliveries are permitted insofar as this is reasonable for the Buyer.
(1) The delivered goods remain the property of the Seller until the purchase price has been paid in full.
(2) The Buyer is obliged to handle the reserved goods with care and to insure them adequately at replacement value against fire, water damage and theft at its own expense.
(3) In the event of seizure or other interventions by third parties, the Buyer must notify the Seller without delay in text form.
(1) The statutory warranty rights apply, subject to the following provisions.
(2) The warranty period is one year from delivery of the goods. This does not apply to claims for damages arising from injury to life, body or health or for damage caused by gross negligence or intent.
(3) The Buyer must inspect the goods for defects and transport damage without delay upon receipt and report obvious defects in text form within 5 business days of receipt (Section 377 of the German Commercial Code, HGB). Hidden defects must be reported without delay after discovery.
(4) In the case of justified complaints, the Seller is entitled, at its option, to repair or replace the goods. If subsequent performance fails twice, the Buyer may, at its option, demand a price reduction or withdraw from the contract.
(5) The Seller gives a guarantee only if it is expressly agreed as a guarantee in text form. Manufacturer guarantees remain unaffected.
(1) The Seller is liable without limitation for damage resulting from injury to life, body or health and for intent and gross negligence.
(2) In the case of slight negligence, the Seller is only liable for breach of essential contractual obligations (cardinal obligations). Liability is then limited to the foreseeable damage typical for the contract.
(3) Liability under the German Product Liability Act remains unaffected.
(4) Otherwise, liability is excluded, regardless of the legal basis.
(1) As this online shop is aimed exclusively at businesses, there is no statutory right of withdrawal under Sections 312g, 355 BGB.
(2) The Seller voluntarily grants the Buyer a 14-day right of return from delivery. The Buyer announces the return beforehand by e-mail to support@viewneo.com and receives the return instructions. The Buyer bears the cost of the return shipment.
(3) Returned goods must be as new and complete, in the original packaging, with all accessories, manuals and warranty cards. If this is not the case, the Seller may refuse to take them back or charge a restocking fee of at least 15% of the purchase price.
(4) The following are excluded from the right of return:
(5) After receiving and inspecting the goods, the Seller refunds the purchase price to the payment method chosen for the order. Inspection and refund usually take up to five business days. The Buyer is responsible for any data stored on returned devices.
(6) The Buyer's rights in the event of defects (§ 7) remain unaffected.
(1) The Seller provides rental devices for the rental period selected with the order. The rental price depends on the number of rental days and is due with the order.
(2) A deposit of EUR 500 is payable for each rental device and is due with the order. The Seller refunds the deposit within 14 days after the device has been returned in proper condition. It may set off the deposit against claims under the rental contract, in particular for damage, missing accessories or late return.
(3) The Buyer returns the device complete and in its original packaging no later than the first business day after the end of the rental period, unless otherwise agreed. For each day or part of a day of late return, the daily rental price is charged.
(4) The Buyer handles the device with care and according to the operating instructions and passes it on to third parties only with the Seller's consent. From handover until return, it bears the risk of loss and damage, except for normal wear and tear. Insuring the device is recommended.
(5) The Buyer reports defects present at handover without delay. The Seller remedies them or provides a replacement device. Otherwise § 7 and § 8 apply accordingly.
(6) Before returning the device, the Buyer removes its own content and access data from it. The Seller resets returned devices to their delivery state.
(1) The Buyer is responsible for complying with all applicable trade, export and import regulations.
(2) The Buyer undertakes not to export the delivered products to countries subject to trade restrictions without the required authorisations.
The Seller processes the Buyer's personal data exclusively within the scope of the statutory provisions. For details, please see our Privacy Policy.
Both parties undertake to treat as confidential all confidential information of the other party obtained in the course of the business relationship and not to disclose it to third parties, unless this is necessary for the performance of the contract or required by law.
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) The exclusive place of jurisdiction for all disputes arising from or in connection with contracts subject to these Terms is Düsseldorf, provided the Buyer is a merchant, a legal entity under public law or a special fund under public law.
(3) Should individual provisions of these Terms be or become invalid or unenforceable, the validity of the remaining provisions remains unaffected. The invalid provision is replaced by the statutory provision.
(4) Declarations under these Terms can be made in text form, in particular by e-mail.
(5) These Terms are provided in German and English. The German version is binding.
Last updated: November 2026
